1. Return Eligibility (7 Days)
In accordance with applicable consumer protection guidelines, customers may request a return within 7 days from the date of delivery, subject to the following conditions:
- The product must be unused, unworn, and in pristine condition
- Items must be returned in their original packaging, including invoice and tags
- Any certificate of authenticity (if provided) must be included
- The product should not show any signs of wear, damage, or alteration
2. Non-Returnable Items
To maintain hygiene, authenticity, and quality standards, the following items are not eligible for return or refund:
- Customized, engraved, or made-to-order jewellery
- Earrings (for hygiene and safety reasons)
- Products purchased under sale, clearance, or promotional offers
- Items that have been used, damaged, or tampered with after delivery
3. Exchange Policy
We offer a seamless exchange experience within 7 days of delivery:
- Exchanges are subject to product availability
- The original item must meet all return eligibility criteria
- If the replacement item has a higher value, the price difference must be paid
- If the value is lower, the balance will be issued as store credit
4. Refund Policy
Refunds are processed with utmost care once the returned product passes our quality inspection.
Eligible Scenarios
- Product received is damaged, defective, or incorrect
- Approved returns that meet policy conditions
Refund Method & Timeline
- Refunds will be initiated to the original payment method
- Processing time: 5–10 business days post approval
5. Return & Replacement Process
To initiate a return or exchange:
- Contact us within 7 days of delivery at:
📧 info@roopmohana.com
📞 +91-86999 64258 - Share the following details:
- Order ID
- Reason for return/exchange
- Clear images or unboxing video (mandatory for damaged/incorrect items)
- Upon approval (within 48 hours), you will receive further instructions for return shipment or pickup
- Once received, the product will undergo a quality inspection before processing refund/exchange
6. Return Shipping
- Free return shipping for damaged, defective, or incorrect products
- For all other cases, return shipping charges are to be borne by the customer
7. Order Cancellation
- Orders may be cancelled within 24 hours of placement or before dispatch (whichever is earlier)
- Once dispatched, cancellation requests will not be accepted
8. Damaged, Defective, or Incorrect Deliveries
In line with consumer protection norms:
- Customers must report such issues within 48 hours of delivery
- Supporting evidence (images/video) is required
- Upon verification, a replacement or full refund will be provided at no additional cost
9. Compliance with Indian Consumer Protection Laws
This policy is framed in accordance with the Consumer Protection (E-Commerce) Rules, 2020, ensuring:
- Transparent disclosure of return, refund, and exchange conditions
- Fair grievance redressal mechanisms
- Timely processing of refunds and replacements
- Protection against unfair trade practices
Customers retain all rights available under applicable Indian laws.
10. Important Notes
- RoopMohana reserves the right to decline returns that do not meet the above conditions
- Slight variations in colour or design may occur due to lighting and photography
- Refund timelines may vary depending on banks or payment gateways
- For prepaid orders, refunds will not exceed the original purchase value
11. Contact Us
For any assistance, please reach out to us:
📧 info@roopmohana.com
📞 +91-86999 64258
