At RoopMohana, every piece of silver jewellery is thoughtfully crafted to reflect elegance, purity, and timeless beauty. We are committed to delivering an exceptional experience. However, should you need assistance with your purchase, our policies are designed to be transparent, fair, and aligned with Indian consumer protection standards.
1. SHIPPING POLICY
At RoopMohana, we are committed to delivering your jewellery with care, precision, and elegance.
Order Processing
- Orders are processed within 1–3 business days after confirmation
- Orders placed on weekends or public holidays are processed on the next working day
Shipping Timeline
- Standard Delivery: 3–7 business days across India
- Delivery timelines may vary depending on location and courier availability
Shipping Charges
- Free shipping across India on all prepaid orders value above INR (₹) 1000.00
Order Tracking
- Once shipped, tracking details will be shared via SMS/email
Delays
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Logistics issues
- Regulatory restrictions
RoopMohana shall not be liable for such delays but will ensure proactive support.
Damaged Package
If the outer packaging appears tampered:
- Do not accept delivery OR record an unboxing video
- Report immediately at info@roopmohana.com / +91-86999 64258
